How to Port a mobile number away from Jet

If a client wants to port a mobile number away from Jet, they will need the Carrier Account Number.

This is the unique system account number designated from Pivotel/other that is globally registered against this phone number.

Create a ticket with Twilio

Log into Twilio, and from the bottom left menu, choose Support Center.

Then choose Submit a ticket

Fill out as below, replacing the red details with the phone number:

Note - INCLUDE the clarification in the description or they will respond with our account SID.

The response may take 7-10 business days, but will be an 8 digit number that we then provide to the client. The client can then submit a POrt Away request with their new provider, and give this 8 digit number in place of their Jet account number to ensure this gets approved.

TO PORT OUT A SYMBIO MOBILE NUMBER 

Create a Ticket with Symbio

Fill out the details as shown in the Image Below : 

Fill out as below, replacing the red details with the phone number:

 In Description Section : Carrier account number for *insert mobile number

In the Notes Section : 

Please provide us with the carrier account number for *insert mobile number

Note - We mean the specific carrier account number required for porting process.
Symbio may need to obtain this from your service provider.

Click Create

This information is then supplied to the client.